Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Standard orders process in 1-3 business days. Custom orders take 3-6 weeks. We ship via USPS, UPS, and FedEx.
Q: Do you offer international shipping?
A: Currently, we ship within the U.S. and Canada.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
Q: What is your return policy?
Exchanges only; no refunds for change of mind. For eligible online purchases, contact us to request an exchange within 14 days of delivery. Items must be unmodified, not engraved, new and unworn, with original packaging and proof of purchase.
Made-to-order wedding bands are eligible under these conditions when they are unmodified and not engraved. Engraved or altered items are not eligible for a change-of-mind exchange.
A restocking fee may apply to certain products; it is not charged on every exchange. Any applicable amount or rate and the conditions for the fee will be disclosed before purchase.
See our Exchange Policy for eligibility, exclusions, any applicable restocking fee and return instructions.
Q: What if my item arrives damaged or defective?
Contact us promptly with your order details and photos if available so we can help.
This policy does not limit your rights under applicable law, including any required refund, repair or replacement for faulty or incorrectly supplied goods, or cancellation and refund rights for unshipped orders where required by law.
Custom Jewelry
Q: How does the custom jewelry process work?
A: We guide you through design consultation, CAD modeling, production, and final adjustments. Contact us to start your custom piece!
Q: Can I bring my own diamond or gemstone for a custom piece?
A: Yes! We can create a setting for your stone and craft a unique piece just for you.
Jewelry Care & Repairs
Q: Do you offer jewelry cleaning and repairs?
A: Yes! We offer professional cleaning, polishing, repairs, resizing, and restoration.
Q: How should I care for my jewelry?
A: Avoid exposure to harsh chemicals, store in a jewelry box, and clean with a soft cloth regularly.
Payments & Financing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Affirm, Klarna, and PayPal.
Q: Do you offer financing?
A: Yes! We partner with Affirm and Klarna for flexible payment plans.
Need More Help?
📍 Visit Us In-Store: 609 Plaza Dr, West Covina, CA 91790
📧 Email: Royale_jewelers@yahoo.com
📞 Call: (626) 813-3900