Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Standard orders process in 1-3 business days. Custom orders take 3-6 weeks. We ship via USPS, UPS, and FedEx.
Q: Do you offer international shipping?
A: Currently, we ship within the U.S. and Canada.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
Q: What is your return policy?
A: We offer exchanges only within 30 days of purchase. No refunds. Custom jewelry and in-body jewelry (e.g., earrings, nose rings) are final sale.
Q: What if my item arrives damaged or defective?
A: Contact us within 7 days with clear photos, and we’ll assist with a replacement or repair.
Custom Jewelry
Q: How does the custom jewelry process work?
A: We guide you through design consultation, CAD modeling, production, and final adjustments. Contact us to start your custom piece!
Q: Can I bring my own diamond or gemstone for a custom piece?
A: Yes! We can create a setting for your stone and craft a unique piece just for you.
Jewelry Care & Repairs
Q: Do you offer jewelry cleaning and repairs?
A: Yes! We offer professional cleaning, polishing, repairs, resizing, and restoration.
Q: How should I care for my jewelry?
A: Avoid exposure to harsh chemicals, store in a jewelry box, and clean with a soft cloth regularly.
Payments & Financing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Affirm, Klarna, and PayPal.
Q: Do you offer financing?
A: Yes! We partner with Affirm and Klarna for flexible payment plans.
Need More Help?
📍 Visit Us In-Store: 609 Plaza Dr, West Covina, CA 91790
📧 Email: Royale_jewelers@yahoo.com
📞 Call: (626) 813-3900