Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to Royale Jewelers. By using our website and services, you agree to these Terms and Conditions. Royale Jewelers is located at 609 Plaza Dr, West Covina, CA 91790.

2. Products & Services

Royale Jewelers offers high-quality jewelry suitable for all, including services such as cleaning, repairs, custom work, restoration, and engraving.

3. Returns & Exchanges

Exchanges only; no refunds for change of mind. For eligible online purchases, contact us to request an exchange within 14 days of delivery. Items must be unmodified, not engraved, new and unworn, with original packaging and proof of purchase.

Made-to-order wedding bands are eligible under these conditions when they are unmodified and not engraved. Engraved or altered items are not eligible for a change-of-mind exchange.

A restocking fee may apply to certain products; it is not charged on every exchange. Any applicable amount or rate and the conditions for the fee will be disclosed before purchase.

Customers are responsible for return shipping costs for change-of-mind exchanges. Contact us before returning an item. If an item arrives damaged, faulty or incorrect, contact us promptly for assistance.

See our Exchange Policy for eligibility, exclusions, any applicable restocking fee and return instructions.

This policy does not limit your rights under applicable law, including any required refund, repair or replacement for faulty or incorrectly supplied goods, or cancellation and refund rights for unshipped orders where required by law.

4. In-Body Jewelry Policy

  • For health and safety reasons, all sales of in-body jewelry are final. No refunds or exchanges will be accepted. This includes earrings, nose rings, belly rings, and any other jewelry designed for body piercings.

5. Custom Orders

Made-to-order wedding bands qualify for exchange within 14 days of delivery when they are unmodified, not engraved and meet our Exchange Policy conditions. Other specially commissioned or personalized custom jewelry remains final sale for change-of-mind returns. This does not limit rights provided by applicable law.

6. Payment

  • We accept Visa, Mastercard, American Express, Discover, Affirm, Klarna, and PayPal.

7. Shipping & Processing

  • Orders typically process within 1-3 business days. Custom orders may require additional time.

  • We ship via USPS, UPS, and FedEx. Expedited shipping options are available at checkout.

  • Shipping is available in the United States and Canada.

  • Please allow 3-6 weeks for delivery of custom items.

  • We are not responsible for lost, stolen, or delayed shipments once they leave our facility.

8. Warranty & Repairs

  • We stand behind the quality of our jewelry. If you experience any manufacturing defects, please contact us within 30 days of purchase for assistance.

  • Factory defects are covered within 3 months. Damages outside factory defects are eligible for discounted in-store repairs.

  • This warranty does not cover normal wear and tear, accidental damage, or improper care.

9. Pricing & Errors

  • Prices are subject to change without notice.

  • We reserve the right to cancel or refuse any order due to pricing errors, fraud concerns, or other unforeseen issues, such as supply chain disruptions, website malfunctions, or compliance with legal regulations.

10. Dispute Resolution

  • Disputes will be resolved through investigation, contact, and potential arbitration. Fraudulent disputes will be prosecuted.

11. Contact Us

For any questions regarding our terms and conditions, please contact our customer service team.

By purchasing from our store, you agree to these terms and conditions. These terms are subject to change at any time, and the most up-to-date version will always be available on our website.