Terms of service

Terms of Service – Royale Jewelers

Welcome to Royale Jewelers. By purchasing from our store or using our website (royale-jewelers.com), you agree to the following terms and conditions.

1. General

  • Royale Jewelers is a family-owned and operated business established in 1999.

  • Products, services, and website features may be updated or discontinued.

  • Prices, descriptions, and availability are subject to change without notice.

2. Orders & Payments

  • We accept major credit cards, Shopify Payments, and other payment options shown at checkout.

  • By placing an order, you confirm that all information provided is accurate and authorized for payment.

  • We reserve the right to cancel or refuse orders suspected of fraud or unauthorized use, subject to applicable law.

3. Shipping & Delivery

  • We ship using insured and trackable methods.

  • Made-to-order wedding bands usually ship within 3 weeks; please allow up to 6 weeks for production and delivery.

  • Delivery estimates may be affected by carrier delays, weather, or events outside our control.

  • Nothing in these terms limits any notice, cancellation, or refund rights required by applicable law when an order is delayed or cannot be shipped.

4. Exchanges & Returns

We offer exchanges only—no refunds for change of mind, subject to your rights under applicable law.

For online purchases, contact us to request an exchange within 14 days of delivery. Eligible items must be unmodified, not engraved, new and unworn, with original packaging, tags, certificates supplied with the item, and proof of purchase.

Made-to-order wedding bands qualify for exchange when they meet these conditions. Selecting a standard size, gold color, or available configurator design does not by itself make a band ineligible.

The following remain final sale for change-of-mind returns and exchanges:

  • Personalized or engraved items

  • Jewelry modified after purchase, including resizing or alteration

  • Other custom or specially commissioned jewelry

  • Earrings and body jewelry, for hygiene reasons

  • Repairs and restoration services

A restocking fee may apply depending on the product. It is not charged on every exchange. Any applicable amount or rate and its conditions will be disclosed before purchase.

Eligible in-store purchases may be exchanged for store credit or another item of equal or greater value within 14 days of purchase, subject to the same condition requirements and exclusions.

Contact us before returning an item. Customers are responsible for insured, trackable return shipping for change-of-mind exchanges. For faulty or incorrect items, contact us for assistance before shipping them back.

See our Exchange Policy for full details.

5. Product Information

  • We strive for accuracy in descriptions, images, and pricing. Minor variations in weight, size, or gemstone appearance may occur.

  • Prices for gold, diamonds, and watches may fluctuate based on market conditions.

6. Custom Work & Repairs

  • Custom designs, engraving, and restoration services require deposits and are non-refundable for change of mind, except where required by law.

  • Once approved and started, custom work cannot be canceled for change of mind, except where required by law.

  • Eligible unmodified, non-engraved made-to-order wedding bands may still be exchanged after delivery under our Exchange Policy.

7. Warranty

  • Manufacturer warranties apply to select brands, including eligible Swarovski products and watches.

  • Royale Jewelers’ in-house warranty covers manufacturing defects, but not normal wear, accidental damage, or unauthorized alterations.

  • If an item arrives damaged, faulty, or incorrect, contact us promptly.

  • These terms do not limit any refund, repair, replacement, or other remedy required by applicable law.

8. Limitation of Liability

To the extent permitted by applicable law:

  • Royale Jewelers is not responsible for incidental or consequential damages arising from the use or misuse of products.

  • Our maximum liability is limited to the purchase price of the product.

These limitations do not exclude rights or liabilities that cannot legally be excluded.

9. Privacy

We respect your privacy. For details about how customer information is collected, used, and shared, see our Privacy Policy.

10. Governing Law

These terms are governed by California law, subject to any mandatory consumer protections that apply. Disputes will be handled in courts located in Los Angeles County, California, except where applicable law requires otherwise.

Contact Us

For questions or support, call 626-813-3900.